The things people ask before they book, answered the way we'd answer them on a call. If yours isn't here, email Chris and you'll get a real reply.
01How long does this actually take?
The Diagnostic is delivered within 5 business days of our intake call. The Build runs 8 to 12 weeks depending on which systems are in scope, and you get the timeline in writing before anything starts. No open-ended engagements, no "phase two" surprises.
02What does "you own it" actually mean?
It means when we leave, everything works without us. Every build ships with a complete Field Guide: the architecture, every prompt annotated, runbooks for when something breaks, and training for your team. The systems run in your accounts, on your subscriptions, under your logins. Before we close out, your team runs it without us. That's the test. You're not renting access to our process.
03What if it doesn't work?
Depends what "it" is. If the Diagnostic doesn't surface anything worth building, you walk away with a clear picture of your sales motion for $1,500 and we shake hands. If a system we built isn't performing, the Build includes 30 days of post-launch support and we fix what we shipped. And the Tend Retainer is month-to-month with 30 days notice, so we keep earning it or you stop paying for it. We can't guarantee outcomes; nobody honestly can. We can guarantee you'll never be locked into something that isn't working.
04What tools do you build on?
Whatever fits your stack, not whatever we're reselling. Most builds involve some mix of your CRM and n8n, Make, or Zapier for the workflows that connect everything. We don't take referral fees from tool vendors, and every tool choice is documented in the Field Guide with the reasoning attached.
05Do we need to be technical?
No. If your team can send an email and use a CRM, they can run what we build. The whole point of the handoff is that it doesn't take an engineer to own it. When something does need deeper attention, that's what the Tend Retainer is for.
06What does it cost?
The Diagnostic is $1,500, credited in full toward your Build. Builds are a fixed fee starting at $15,000, quoted up front, and the price you're quoted is the price you pay. The Tend Retainer is month-to-month after that. For comparison: a first sales hire runs $60,000+ a year and takes months to ramp.
07Will AI be sending emails pretending to be my team?
No, and this one's in writing. We don't build bots that pose as people. AI does the research, the timing, and the first draft; a real person from your team reviews it, makes it sound like them, and sends it. We keep a public list of lines we don't cross, so you can hold us to it.
08Who actually does the work?
Chris does. BloomBound is a boutique by design: you're not handed to a junior team after the sales call, because there isn't one. Small means the person who scoped your build is the person building it.
09Who is this for, and who is it not for?
It's for small B2B teams, whether you make a product or provide a service, where growth has gotten inconsistent and you're close enough to the deals to feel it. It's not for teams that want a spam cannon, a bot army, or 10,000 sends a week. We turn that work down.
10Why start with the Diagnostic instead of jumping into a build?
Because building before diagnosing is how you automate the wrong thing faster. The Diagnostic tells us both exactly where the leaks are, so a build gets scoped from your real numbers instead of a guess. And since the $1,500 is credited toward the Build, starting small costs you nothing extra.
11Why a retainer? The build is done.
Because launch day is the starting line, not the finish. Reply rates drift, markets shift, and the copy that landed in March sounds tired by August. The Tend Retainer is Chris staying close: monthly strategy and pipeline review, systems tuned as your motion changes, and outreach copy that keeps getting sharper. That last part matters most. The systems deliver the message, but the words earn the reply, and writing words that sound like a person and land with a buyer is the craft Chris has built this whole company around. It's month-to-month with 30 days notice, so it has to keep earning its place every month.
12What do you need from us?
An intake call, access to the tools involved (CRM and whatever we're connecting), and a point person who can answer questions as we go. Most clients spend a few hours a week during a build, mostly reviewing and giving feedback. We do the grind; that's the deal.
13Where can I read more about how you think?
Two places, both short. Where we draw the line is the list of work we refuse and what we build instead. The Charter is the fuller version: the four questions every recommendation gets weighed against, and why we run the company this way. We'd rather you read them before we ever get on a call.
Still have a question?
Fifteen minutes, no pitch deck, no pressure. Ask us anything you didn't see answered here.